Covid-19 information update
May 12, 2020 UPDATE:
Dear Ballantyne Endodontics Patients,
We hope this message finds you in good health and spirits. Our country has been through a lot over the last few months and all of us are looking for a return to normalcy. A lot has changed in our world, but Ballantyne Endodontic’s commitment to safety remains of paramount importance.
Our practice has always been focused on infection control, and in addition to what we have always done, we are augmenting our protocols to exceed what is recommended by the American Dental Association (ADA), the Centers for Disease Control (CDC) and the Occupational and Safety Health Administration (OSHA).
Our response to COVID19- is both comprehensive and meticulous. During our time giving limited care, our doctors have worked diligently to enhance our facility and our procedures to provide the safe, exceptional care that our patients have been accustomed to. Here are a few of the measures we have implemented:
We have invested in state-of-the-art HEPA air filters by Surgically Clean Air. You can learn more about these filters on their website. Surgically Clean Air’s Jade unit is a medical-grade air system that is one of the most advanced on the market. (Due to the high demand and supply chain issues, these were ordered in March 2020 but will arrive at the end of May.)
We have engaged our entire team in additional infection control training and supplemental ongoing training related to COVID-19.
We have successfully implemented teledentistry to help care for our patients both during and after the lockdown. We will be conducting a portion of your evaluation procedure from the comfort of your own home using Google Hangouts in order to minimize your time in the office and to continue to practice safe social distancing.
We will be modifying our scheduling and minimizing the number of people entering our office at any given time. We are asking that anyone accompanying you to your appointment to wait in their car during the appointment time.
While we have had online forms for some time, we have added all of our patient intake forms to this process. Consent forms and payment can now happen online and from the comfort of your own home, thereby, minimizing contact within our practice.
We are asking all of our team members and patients to take their temperature, the night before and the morning of their arrival to our office. There is also a check-in stand outside our front door where additional screening (ie temperature and blood pressure) will be done.
Hand sanitizer has always and will continue to be readily available. All patients will be asked to wipe down their phones prior to entering the practice. All patients are asked to wear a mask to their appointment until they are seated in their private operatory. All of our patients are asked to wash their hands for 20 seconds prior to entering and exiting the operatories.
All treatment and financial conversations will be done in your own sanitized operatory.
All internal doors will be propped open in order to minimize contact of surfaces. All common areas, including the front desk, will be sanitized every hour.
We have upgraded our personal protective equipment for our team. Our front office team members will be wearing masks and gloves. Our clinical team members will be wearing gowns, masks (level 3, KN95, N95- depending on the procedure), goggles, or face shields during the procedure.
Since hydrogen peroxide has been shown to reduce the virus, all of our patients will be asked to do a 60-second rinse with hydrogen peroxide prior to their dental procedure.
We have always used the rubber dam for our root canal procedures and we will continue to do so. The rubber dam has been shown to greatly reduce the aerosols during a dental procedure.
If you have any questions regarding any of the above, please don’t hesitate to ask one of our team members. Thank you for your trust and confidence in our practice. Ballantyne Endodontics is looking forward to making your root canal a positive experience.
The Team at Ballantyne Endodontics
UPDATE: Starting Monday, March 23, Ballantyne Endodontics will be seeing patients on an emergency basis only. We will continue to update you as further changes occur.
IMPORTANT PRACTICE INFORMATION REGARDING COVID-19
In recognition of ongoing news reports and the continued spread of the COVID-19 virus, we realize our patients have questions. As dedicated health care professionals, we want you to know that we remain as diligent as ever in protecting the health and safety of our patients and staff. Here is a list of the steps we are taking to make sure our team and patients are safe:
- We are waiving all cancellation fees and are rescheduling patients who exhibit cold, flu-like, and/or COVID-19 symptoms.
- We are asking all patients if they have traveled or been around those who have traveled recently.
- We are taking the temperature of all patients before they enter the office.
- We will always clean surfaces after each patient using Cavicide, a disinfectant/decontaminant commonly used in operating rooms.
- We will always cover each dental chair with a plastic liner and change after each patient’s appointment.
- We will always use masks, gloves, and eye protection.
- We will always wash our hands with soap and water thoroughly before seeing each patient as well as have patients do the same.
- We will always regularly wipe down bathrooms and the lobby area with Lysol and Clorox Bleach Wipes.
Symptoms of coronavirus are reported as flu-like, with varying degrees of severity. While we do not know everything about this virus to date, individuals who are elderly and/or immunocompromised appear to be the most at risk of a severe infection. To ensure your health and safety, and the health and safety of everyone at our practice, please reschedule your appointment if you or a member of your household has a cough, fever, and/or flu-like symptoms. In addition, please reschedule your appointment if you have traveled to any areas within the past 14 days that are at high risk for contracting the coronavirus.
We thank you in advance and extend our gratitude for your understanding and cooperation. Together, we can help keep everyone as safe and healthy as possible. If you have any questions or concerns, please contact our office, and one of our staff members will be more than happy to assist you.
For further information, including measures to keep yourself healthy, visit the following links:
- Prevention: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html
- Symptoms: https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html
- Steps When Sick: https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html